In order to get most efficient settlement we advise you to immediately report the claim to your cargo underwriter, i.e. the insurer that covers the consignment under separate cargo insurance. If such insurance do not exist, we ask you to inform us.
However, our liability is limited and we will be handling your claim in accordance with the Freight Forwarding General Conditions, NSAB 2000, respectively the laws and conventions that may be applicable for the actual mode of transport.
Please see our Claims Checklist for easy reference
In order to further investigate we need you to provide us with the following:
- Specified claim, please use our claims form if possible.
- Invoice showing terms of delivery (according to Incoterms 2010) and price for claimed units
- Waybill with claim notification /remark. Signed by driver
- Any other documentation showing the nature and magnitude of the claim and that it is transport related. Photographs and any other documentation, preferably a signed statement from an independent surveyor.
Electronic correspondence can be sent to your contact at Scandinavian Shipping & Logistics, please provide our reference number in the subject line of your message.